A Model for Enabling Coaching-Client Relationship
A Playbook for Agile Coaches in Organizations
- Map of the User Journey for an Agile Coaching Engagement, and relevant Key Activities
- Deeper look at the initial/contracting phase of a Coaching relationship and engagement: which principles are the basis of the relationship, what patterns and anti-patterns may exist, and what powerful questions to ask to uncover them.
A Model for an Agile Coach-Client Relationship
See also (digital version) of the Map: https://docs.google.com/spreadsheets/d/1xp7id4Cq4ddR2uQybXygzvEIfxHT32uO7G4cktB-h6o/edit#gid=0
Principle > Emergence through questioning <> Pattern / Anti-Pattern > Powerful questions
Guide for Scenarios in the Contracting/Initiation Phase
Scenario: Defining constraints and boundaries of the coaching engagement
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Principle | Pattern | Anti-Pattern | Questions |
Coaching is a 2-way relationships | Clear Roles | Client already has a solution in mind Client is not open to self-reflect | What would you like to see change? What is your role in this? |
Self Awareness (Impact of your Ego or low self-esteem) | Bring your authentic self to the table |
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What am I noticing? Does it feel authentic? |
Transparency to all involved parties |
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Clarify Purpose | |||
Unconditional positive regard | |||
Serving the clients agenda (the systems agenda) | |||
Confidentiality with the coachees |
Scenario: Defining the outcome of a coaching engagement |
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Principle | Pattern | Anti-Pattern | Questions |
Agree on a coaching goal
To help in
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Usable metrics in place |
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Scenario: Understand (higher) intent |
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Principle | Pattern | Anti-Pattern | Questions |
Serving the clients higher intent | Already established practices achieving self awareness |
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Team PINC Members:
Daniel Hommel, Andrea Provaglio, Mike Leber, Nils von Harleßem, Silvana Wasitova, Lilla Galfi, Peter Schmidt, Martin Stahl, Dhaval Shah